How does Quality
Service Certification® benefit you, the consumer?
When consumers spend significant dollars for a service, they expect
consistency, reliability, accountability and responsiveness from that
professional service provider. Until now, the absence of real standards of
service in the real estate industry contributed to the inconsistency of
satisfaction and value experienced by home sellers and home buyers. Thus,
the Quality Service Certification® program was created to offer
greater value for home sellers and home buyers by providing consistent,
reliable, accountable and responsive service for each real estate
transaction. This service is provided by a Quality Service Certified® real estate practitioner.
What distinguishes a Quality Service Certified® real estate professional?
To become Quality Service Certified®, a real estate practitioner
must complete the Quality Service Certification® education
program, pass a written examination, and sign a commitment to follow a
prescribed procedure that is presented and communicated in writing to every
home seller and home buyer. Following the closing of each home sale or
purchase, an independent research company sends the consumer a comprehensive
survey asking critical questions about the details and overall satisfaction
of service provided by the sales person and broker. The sales person's
ability to maintain Quality Service Certified® status is
dependent upon satisfactory service evaluation feedback from home buyers and
sellers like you.
How is Quality Service Certified® professional recognition different from the other designations real estate
professionals use?
Other existing designations have been created for the benefit of the real
estate practitioner, enhancing image and credibility. Quality Service
Certification® exists for the benefit of you, the consumer - to
insure a higher level of professional accountability, better service and
greater service value. Other designations are earned one time and renew
nearly automatically. Quality Service Certified® professional
recognition is earned and maintained by meeting or exceeding a standard of
ongoing quality service delivery for each and every customer served. That's
quite a difference!
If Quality Service Certified® professional
status is so good, why don't all real estate professionals have it?
The Quality Service Certification® program, its standards,
defined service process, service guarantees and higher level of professional
accountability, is relatively new. Although several thousand real estate
professionals have already become Quality Service Certified ®, we
expect to increase that number by tens of thousands over the next couple of
years. Certainly, not all real estate professionals will elect to be held to
this higher standard of service and accountability. |
